It is certainly one of the most stunning reversals in global corporate history. Nissan, from heavily indebted (nearly $20-billion) and arguably on its way out of business in 1999 to an enviable status whereby Carlos Ghosn, then only president and CEO of Nissan Motor Co., Ltd. (on April 29 he was named president and CEO of Renault S.A., as well), was able to state on April 25, 2005, âToday, Nissan is reporting a record yearâa record in terms of revenues, operating profit, net income, sales volume, and production.â A seemingly unimaginable feat. Ghosn is widely credited with driving the transformation, as he initiated demanding programs that have led to the improvement in operations. On March 27, 1999, Nissan entered into an alliance with Renault. On October 18, 1999, the first program, the âNissan Revival Planâ was announced, a plan that gives substance to the word âaggressive.â Among the elements that were diagnosed by the cross-functional teams that had been empowered to review the companyâs status to that point, were the following:
- Lack of profit orientation
- Not enough focus on customers
- Lack of cross-functional, cross-border,intra-hierarchical lines of work
- Lack of a sense of urgency
- No shared vision or common long-term plan
All of that was to give way and profit orientation, customer focus, cross-functional teaming, urgency, and common vision were to become a way of life and work at Nissan around the globe. Some of the demanding efforts included a 20% front-loaded cost reduction over three years, which included the reduction by half of the number of suppliers. There was to be improved capacity utilization, which led, in large part, to the closing of three assembly plants and two powertrain facilities. The number of Japanese plants and platforms were seven and 24 in â99; that was to be reduced to four and 12. The overall organization was to go from one that was multi-regional based to one that was truly global, with centralization in Japan, which would lead to the wherewithal to truly leverage resources, be it as regards purchasing or in coordinating best manufacturing practices around the world. Anything not deemed to be core or essentialâland or even companiesâwere sold. Yes, this led to a headcount reduction within the organization of about 21,000 people, or 14%. But the plan was to return of profitability by 2000, to have an operating profit by 2002 that would be equal to or greater than 4.5% of sales, and to cut the debt in half by FY 2002. Despite the demanding goals, they were achieved in two years rather than three. But the success of the Nissan Revival Plan didnât lead to a sense of accomplishment, because there was far more to accomplish. This led to the next three-year plan in April 2002 called âNissan 180.â Once again, there were stretch goals. The 180 signifies:
- Additional sales of 1 million cars
- Operating margins of 8%
- Operating debt of 0.
As Ghosn said on April 25, 2005, âFiscal year 2004 marked the end of our Nissan 180 business plan. Obviously, Nissan 180 cannot be closed completely until the end of September 2005. But we know that we have already delivered two of the planâs three critical commitments. We committed to an 8% operating profit margin, and our margin has been at or above 10% for every year of Nissan 180. We committed to zero debt, and today we have more than 200 billion yen in net cash under the new and more demanding accounting standards. Our only remaining commitment is the 1 million additional sales.â Which the company delivered. Nissan 180 is giving way to a new plan, this one called âNissan Value-Up,â a program that is to take the plan through FY 2007. Once again, three objectives:
- Profitability. As Ghosn stated, âTo maintain the top level of operating profit margin among global automakers for each of the three years of the plan.â
- Volume. Global sales of 4.2 million units by FY â08 (up 812,000 over FY â04).
- Return on investment. The return on invested capital is to be an average of 20% during the three years. (This is predicated on things including a worldwide industry volume of 63 million units in FY â07 and exchange rate assumptions.)
If past is prologue, the Nissan people will accomplish this plan.
All of this is remarkable. But no less remarkable are the people who are charged with getting the job done. And so we talked with some of them from Nissan North America, and weâve looked at what they are doing. They are doing what seems to many to be impossible. But they are, you get the sense, just doing their jobs. Which is in and of itself extraordinary.
One thing that has to be kept in mind is the fact that fundamentally, theyâre doing nothing special at Nissan. Or stated otherwise: They are doing nothing that other vehicle manufacturers arenât doing. A big difference, however, is that they are more methodically on point than other manufacturers seem to be. For example, reducing the number of suppliers is something that competitive manufacturers have done, but some manufacturers are still talking more than doing, and that would not be acceptable when the initial Nissan Revival Plan called for halving the number.
There is nothing magical or even unusual about using platforms for a number of vehicles, yet at Nissan, the vehicles that are put on top of those platforms tend to be far more different and distinctive from one to the other than is the case at other builders (e.g., the full-size Titan pickup and the Xterra SUV share a frame). And plans call for more variations on platforms going forward, not only Nissan-to-Nissan vehicles, or Nissan-to-Infiniti vehicles, but Nissan-to-Renault vehicles, as well. Combined, Nissan and Renault have global sales of approximately 5.7-million vehicles per year, so there is a good opportunity to share (the B-platform underlying the Versa is also the basis of the Renault Clio III, Renault/Dacia Logan, Renault Modus. . .and the Nissan March, Micra, Cube, Note, Tiida, Tiida Latio. . . .) to an extent greater than has already been accomplished, although a stated objective of the alliance between Renault and Nissan is to retain distinct differences between the two organizations.
So whatâs the difference between what Nissan is accomplishing and all of the rest? Perhaps it is in the doing.
One of the ways that Carlos Ghosn is evidently an executive of a different sort is manifest in something that is perhaps trivial but telling. While execs of varying levels at companies may refer to âRick,â âDieter,â or âBill,â invariably Nissan people refer to âMr. Ghosnâ in public and private statements. Clearly the man is held in sufficient esteem such that the title precedes his surname. It is almost analogous to the way that people refer to a physician as âdoctorâ even if that person is younger or familiar. It is an acknowledgement of respect. Those who use the given names arenât disrespecting Wagoner, Zetsche or Ford, but it seems as though the Nissan culture is one wherein GhosnâMr. Ghosnâis a man apart.Â
EXECUTION IS (ALMOST) EVERYTHING.(COMPETITIVE PRODUCT COUNTS, TOO)
One of the best ways to learn about how Carlos Ghosn does what he does, and how heâs accomplished what heâs managed, is to read the book that he wrote about himself (with the assistance of Philippe RiÃ¨s, and translator John Cullen), Shift: Inside Nissanâs Historic Revival (Currency/Doubleday; $29.95). While Ghosn sets the stage by providing background (born in BrazilââIâve always considered Brazil the country of the futureââto Lebanese parents; schooling in France at Ecole Polytechnique and Ecole des Mines de Paris), there isnât too much of the prefatory material before he gets to the point of why people are interested in himâhis careerâfirst the 18 years at Michelin (in France, Brazil, and the U.S.), then Renault, which he joined in 1996, before being moved to Nissan in 1999. It seems that his education in engineering and his work in production operations have contributed to a bias for action that he evinces: âexecution is everything in our business,â he states. It is also clear that he is a person who plans carefully and continues to work his plan: while it almost goes without saying that there are multiple models built within a given Nissan plant, with Ghosn, this goes back to an experience at Michelin, when the tire manufacturer was dealing with a financially ailing tire company it financially controlled and didnât want to abandon: Ghosn came up with a plan whereby there would be âcross-manufacturing,â which he defines as âutilizing the same production line for the manufacture of products sold under two or more different brands.â As in Nissan and Infiniti (and, to a lesser extent, Renault, as the two companies have cross manufacturing in some facilities, including the Cuernavaca and Aquascalientes plants in Mexico).
One of the important points that comes out of Ghosnâs experience is the importance of other people to the success of an organization. While Ghosn himself may be the focal point for the transformation of Nissan, he acknowledges, âI started at Michelin as a simple engineer, a native of Brazil without French citizenship at the time. Today, Iâm the chief executive officer of Nissan. Iâm not in this position because I graduated from Polytechnique or because Iâm a first-rate engineer. Iâm here because I have the ability to gather a group of people around me and get certain things done. Whatever talent I have for managing people has been more helpful to me than my formal education.â He does caution, however, that a CEO âshould avoid entourages like the plague, as these have a tendency to limit his view and to offer embellished versions of any given situation.â Ghosn is a realist. He states: âMy notion is that you start from facts and move toward theory, not vice versa.â
Ghosn makes a number of points in the book that are well worth considering. Like âA carmakerâs ability to compete is founded primarily on innovation.â And âThe question of a carmakerâs future can be posed in relatively simple terms: Does it have both a competitive product and the capacity to keep it competitiveâyes or no? If the answer is yes, that carmarker is one of those that has a future. If the answer is no, whatever its size, whatever alliances itâs been able to form, that carmaker is doomed.â And pointedly to the case of what he and the people at Nissan have done: âthereâs no such thing as a hopeless case.â
What do drivers really want from a powertrain? That was a question that Tetsuya Takahashi, director, Vehicle Engineering, Nissan Technical Center North America, says had a strong effect on the development of the new 1.8-liter, four-cylinder MR18DE engine thatâs being used in the â07 Versa. Simply put, he says drivers for the Versa want âsmooth acceleration and good real world fuel economy.â
Key to achieving these goals are low friction and high thermal efficiency, so to achieve them, Nissan pulled out all the stops. For example, to ensure circular bores are produced, the aluminum cylinder block is bored with a dummy cylinder head torqued to the proper specs in place. âThis dramatically reduces ring tension, which reduces friction by 30%,â says Takahashi, who explains that âbore deformation is reduced 70%â through use of this process. He adds that to reduce friction even more, the camshaft lobe and bearing surface, and crankshaft journals and pins are polished to a mirror finish through the use of âsuper-microâ grinding particles. âThe surfaces are three times smoother than before,â says Takahashi, who notes the average roughness measurement, or Ra, is now 0.02.
The cylinder head has a thin-wall combustion chamber design, and the water jacket has been expanded to reduce knock by specifying M12 long-reach spark plugs. An equal-length runner plastic intake manifold reduces the half-order sound associated with the notorious four-cylinder âboomâ while emphasizing more pleasant basic order sounds. It is fitted with a DC motor-driven tumble control valve that works with the barrel-shaped piston top to induce tumble and promote faster combustion. âWe worked to increase combustion velocity by improving the tumble and squishing motions,â says Takahashi, which enhances the motion of the air-fuel mixture and promotes faster combustion. The result is an engine that produces an estimated 120 hp @ 6,000 rpm, more than 125 lb-ft @ 4,800 rpm, and generates 90% of its torque peak from 2,400 rpm.
The engine mates to a six-speed manual, a four-speed automatic, or a Jatco (www.jatco.co.jp) continuously variable transmission (CVT). Nissan plans to sell one million CVT-equipped vehicles worldwide by 2007, and the Versa and its siblings are a large part of that number. Takahashi claims that âone million vehicles with CVTs have the same impact on CO2 reduction as 200,000 hybrids.â Theyâre also much less expensive. Jatco improved the shift response of its JF009E transmission 30% by fitting a new high-pressure hydraulic pump and controls. The combination reacts more quickly, but pulls back on clamping force at full lockup to reduce pulley overshoot. âThe target and actual ratios are much closer than before,â claims Takahashi. The result is quicker acceleration and a projected combined mileage rating of 38 mpg, some 4 mpg greater than with the electronically controlled four-speed automatic.
IT TAKES A COOL HAND
According to Robert Sump, v.p. Component Engineering, Nissan Technical Center North America, Strother Martinâs famous scene from Cool Hand Luke just about sums up the problems some auto companies face: âNow what we have here is a failure to communicate. Some men you just canât reach. So you get what we had here last week.â But Sump says the top-down view of the captain of the Southern road prison is not conducive to creating a successful organization.
âNissan really expects its upper managers to take a leadership roleâto lead the people, remove obstacles, and gather the resources that are necessary to do the job. I only get involved when conflicts in the system arise,â he says. Other companies, he contends, take more of the chain gang bossâ view and try to dictate from above without full knowledge of whatâs necessary, and without trusting their employees to take care of the day-to-day concerns. This frees him to take care of the larger issues, which includes clearly articulating what is needed and avoiding unnecessary communication. âDoing that makes it a lot easier to manage a project through the organization.â
Suppliers new to Nissan often find themselves in stunned disbelief when Sump asks them what Nissan isnât doing that would make things more efficient, or what Nissan could, from their perspective, be doing better. âWe strive for transparency,â he says. âBoth of us have to understand that itâs best to ask, and to understand that there are times when one or the other canât do whatâs been asked of them. However, if you make your problems known, rectifying them may be something that can be done later, or on the next program.â
Ask Sump about Nissanâs breakneck product cycleâthe Sentra, Altima, and Maxima will be renewed in the coming year, the Versa will join the lineup, and other new or revised models will join either the Nissan or Infiniti lineupsâand you get a blank stare. âA professional race car driver doesnât think heâs going all that fast when heâs on the track, whereas itâs pure panic for someone unfamiliar with what he does. You become accustomed to it, and we hire the people and put in place the things we need in order to not feel the panic.â
One of those things is a clear understanding of the vehicle. Sump tells newly hired engineers as they undergo training in the Nissan Way, âAs a company, we focus on what we want this thing to be, then go off and chase the things necessary to support it. Donât chase the pieces to support it first for the simple reason that, when you put it together, youâll discover that itâs not what you wanted.â The discussion and arguments must take place first so that everyone is marching in the same direction, and the inefficiencies are driven out of the process. âFrankly, we donât start until we know what we want the product to be, and avoid the situation where you are forced to take things out because the vehicle now costs too much. At Nissan, those decisions happen up front.â
Of course, no process and no organization is perfect, and Nissan is no exception. The quality concerns that arose the last time it revamped its product line are proof of that. Yet Sump is unconcerned that 2006-2007 will see a repeat of those mistakes. âThere are two types of problems that can occur. One is a fundamental issue that is usually something that could have been found and corrected earlier in the program. The other is a change that took place after things were set. Getting to the solution starts with determining which of the two it is.â After that determination is made, he says, the next step is to discover what went wrong, and devise a solution. Only after a robust solution is decided upon do the changes get fed back into the system globally in Nissanâs case and incorporated into the next project. Says Sump: âFailure to communicate is not an option.â
LOOKING @ THE 2007 NISSAN VERSA
Nissan will be entering the entry-level, sub-$14,000 segment in the U.S. with the â07 Versa (hatch and sedan configurations are available). While many vehicle manufacturers claim that they canât make money on small cars, Nissan plans to. This undoubtedly has something to do with the fact that outside the U.S. the Versa is known as either the Tiida (hatchback) or Tiida Latio (sedan), and it shares its underpinnings with the Nissan March, Cube, and Note, as well as Renaultâs Clio III, Modus, and the Dacia/Renault Logan. Although this is a compact car, adjustments were made to take the tastes and needs of the U.S. buyer into account: The front seats are nearly as wide as a Maximaâs, soft-touch materials are used liberally for interior trim parts, and the available equipment list includes a Bluetooth hands-free phone system, satellite radio, a Rockford Fosgate-powered subwoofer, and an Intelligent Key entry system. It features:
- 1.8-liter inline four-cylinder with estimated output of 120 hp @ 6,000 rpm, and +125 lb-ft @ 4,800 rpm.
- A choice of six-speed manual, four-speed electronically controlled automatic, or Nissan Xtronic CVT
- The suspension is independent strut/coil springs in front, and a torsion beam in back with an anti-roll bar at each end.
- Electric power steering joins power-assisted front disc/rear drum brakes with available ABS, Electronic Brake force Distribution (EBD) and Brake Assist (BA). The tires are 185/65HR15 with six-spoke alloy wheels available as an option.
- Interior room comes courtesy of a 102.4-in. wheelbase, 66.7-in. width, and 60.4-in. height. The hatchback is 169.1-in. long, while the sedan is 175.9-in. overall.
- Headroom is 40.6-in. in front/38.3-in. (hatchback), 37.9-in. (sedan) in the rear. Legroom is 41.4-in. front/38-in. rear. Interior volume measures 94.4 ft3 for the hatchback and 93.9 ft3 for the sedan.
The number of common platforms shared between Renault and Nissan will increase as each renews its product lineup, and bring their respective model changeovers into phase. The short-term target is for the two companies to share a total of 10 platforms by 2010. Currently, two platformsâthose in the B and C segmentsâare similar. The basic underbody structure is common, as are the assembly hard points. The upper body is unique in most cases, and each platform supports a number of vehicles. Safety testing is shared between Renault and Nissan facilities, and conducted to common standards and targets.
Nissan: March, Cube, Micra, Tiida (Versa), Tiida Latio (Versa sedan), Note Renault: Modus, Dacia/Renault Logan, Clio III
Nissan: Lafesta, Serena, Sentra Renault: Megane II
As you might expect, common platforms breeds common powertrains, and the amount of shared underhood componentry is accelerating apace. Further cooperation is expected in the future, though it is unclear whether the two will join forces to design the next generation V6 together. One thing is almost certain, however. It is highly unlikely that Renault will ever make use of Nissanâs VK V8 engine family.
Borrowed from Nissan:
VQ 35 3.5-liter V6
4wd truck rear differential
ZD30 3.0-liter diesel
Borrowed from Renault:
JH160 manual transmission
JR200 manual transmission
K9K 1.5-liter diesel
F9Q 1.9-liter diesel
M9R 2.0-liter diesel
MT1 six-speed manual gearbox
PRODUCT DEVELOPMENT AGILITY
The age-old adage lives on: Fresh, exciting product leads to higher margins and better returns. Within the past five years, Nissan has taken that message to heart and transformed its product development function to become more agile and responsive to the ever-changing marketplace. Within what many would characterize as a short time horizon, the automaker has revamped its Sentra, Altima and Maxima sedans, entered into the hypercompetitive full-size truck and SUV market with Titan and Armada, introduced the Murano crossover utility vehicle (CUV), developed a completely new Quest minivan, and refreshed its Pathfinder and Xterra SUVs. And thatâs just at the Nissan brand. Its sister luxury marque, Infiniti, has gone through its own metamorphosis, with introduction of the highly-acclaimed G35 coupe and sedan, the Q45 and M sedans (less well received than the G35s), as well as the FX crossover and the QX56 luxo SUV.
This progress has kept Jack Collins, Nissan North Americaâs vice president of product planning, just a little busy racking up frequent flier miles attending meetings in Japan, California and the Detroit suburb of Farmington Hills (where Nissan N.A. has its technical center). Collins and his team are currently working on plans for Nissanâs model range through 2010, with the final details of the plan to be hammered out in late-December. They have a number of unexpected challenges to weigh: higher fuel prices, sagging SUV sales, increased demand for small cars, and whether these factors are momentary blips in the psyche of U.S. buyers or something more fundamental.
Nissan has had the uncanny knack of timing product launches at ideal times. Just when the truck market was running along at a brisk clip, the Titan hit the market. Likewise, the Murano sent shockwaves through the market, with some pondering just what it was, given its unusual configuration. It has turned out to be a success for the brand, as has the new Pathfinder SUV. There have been a few duds, however, including the Nissan Armada and the previously mentioned Quest minivan. Now come the cars. Perfect timing again? The first salvo in the car strategy will be the new Versa subcompact, which goes on sale in summer 2006. Based on the B-segment vehicle platform developed jointly with French parent Renault, Collins admits the Versa (which is called the âTiidaâ in other international markets) was never intended to arrive in the land of large pickups and SUVs, but the product strategy team reversed that decision 18-months ago, when they noticed small cars were gaining favor again. While Versa volumes will be relatively modestâCollins says the new car will sell at a pace below the Sentraâs 100,000-unit annual rateâthe decision to add the U.S. market to the plan was made easier thanks to low development costs, the majority of which had already been absorbed by other markets. âSometimes additional incremental volume can boost the profitability of the program and thatâs what happened with the Versa,â says Collins. Up next on the car front are vehicles developed on the joint Renault-Nissan C-segment platform, which includes the Sentra.
While vehicle platforms may be shared between the French and Japanese companies, Collins says they do not work together on vehicle planning and development. The decisions on which joint platforms and components will be shared between the siblings are made by a separate alliance board. âThe decision on which platform or engine or what not to share with Renault is made through a separate process,â he says. âUse and application of that is planned and managed by the respective company.â This flexibility allows Collins and his team to maintain product styling differentiation from their French counterparts, while providing Nissan with the ability to tailor its development to the unique characteristics of Japanese and U.S. consumers. Collins and his team are now focused on improving their ability to respond quickly to market changes. While the Versaâs development time stands out as quick, he acknowledges significant changes to vehicle plans still take years. âWe are reducing our time to market within the planning cycle. The basic product plan changesâstop the big one and add the small oneâthose still need to be made several years in advance,â he says. The challenge will be for Nissan to maintain its sales growth, while keeping its products and image fresh.
IMAGE IS EVERYTHING
While the product plan may be moving along at a rapid pace, Nissan executives have to focus on keeping the brandâs image fresh and relevant. Which begs the question: Just what does Nissan stand for in the sea of auto brands that has infiltrated the auto market? Put this question to any of Nissanâs top executives, from design to marketing, and youâll get the same message: âbold and thoughtful.â In other words: design vehicles that break the mold, but donât go over the edge, while at the same time include features that surprise and delight buyers. What about quality? According to Mark McNabb, former vice president and general manager of the Nissan division in North America, quality has become an accepted requirement in the marketplace and may no longer be a differentiator, although you wouldnât know it by looking at Nissanâs standing in the 2005 J.D. Power and Associates Initial Quality Study, where the brand fell below the industry average of 118 problems per 100 vehicles (Nissanâs result was 120 problems per 100 vehicles), behind such nameplates as Jeep, Mercury, GMC and Buick. For a brand that wants to take on the likes of Toyota and Honda, both perennial quality leaders, it must gain ground on the quality front. McNabb blamed the falloff in quality as a result of Nissanâs aggressive plan to launch three new products at its Canton, MS, assembly plant within 36 months. The fast ramp-up created enormous problems in terms of overall quality, forcing Nissan CEO Ghosn to transfer 200 engineers and technicians to Canton to fix the problems. âWe paid a little bit of a price for that,â said McNabb.
Nissan is pulling out all the stops to make sure its future products donât stumble out of the gate. Its next-generation Sentra was delayed a full year in order to improve the exterior design, which scored poorly in various consumer focus groups. According to Jed Connelly, the companyâs senior vice president, Sales and Marketing, Nissan could not risk introducing a vehicle that âscored like a âBââ with customers, especially since it has to remain in the market for up to five years. âWe are not a âBâ company anymore. We have to deliver to a higher standard,â Connelly admits. Besides, they donât want to make the same mistake twice, like introducing a minivan (e.g., the Quest) with an interior that failed to meet even modest customer demands. Connelly claims the Quest was a grade-A design, but a grade-B execution. âI think the problem with the Quest was the interior fit-and-finish. Weâre going to re-do the interior and get it right,â he says. The refreshed Quest is scheduled to debut at the Chicago Auto Show in February 2006. Getting the Quest, Versa, as well as the redesigned Altima, Maxima and Sentra just right will be critical if Nissan is going to shift into a higher gear.
âDESIGN,â HE SAID
Perhaps the way that Nissan has distinguished itselfâcertainly in the U.S. marketâmore than any other way is through the design of its products. Bruce Campbell, vice president, Design, Nissan Design America, acknowledges that after the alliance, there was an admission that the companyâs identity was not well defined. People might have known of, say, the Maxima, but when asked what company produced it. . .well, that wasnât entirely clear. So, Campbell explains, âThere was definitely an effort to create an identity through design.â
When he describes what they are trying to accomplish when they set about to design a car or truck, he is emphatic about the use of the word design as opposed to styling. Campbell says, âStyling for me has lots of baggageâ; he maintains that design is fundamental to the creation of products, not simply decorative aspects thereof. He suggests that one of the problems with âstylistsâ versus âdesignersâ is that there is a certain polarization that can occur vis-Ã -vis those who do other types of work in vehicle creation, such as the engineers. What Campbell wants is greater inclusion, greater involvement, among the functions. âA true designer will expose a lot of questions rather than make assumptions,â he says, and explains that when they initiate a program, they gather people from various disciplines so as to get a better understanding of potentials and possibilities. Itâs not a Them-vs.-Us mindset. Rather, there is inclusion.
As for the vehicles that Nissan designers work toward creating, he uses the terms âsimple, clean, clearâ to describe what theyâre trying to achieve. This clarity, he believes, is something that will allow people to recognize a Nissan. He cites, for example, the 350Z. âYou can draw it in a few lines. Itâs iconic. Simple. Memorable.â And while, say, the Titan pickup is a vastly different vehicle, it, too, has a certain simplicity that definitely sets it apart from an F150 or a Ram.
Nissan Design America has two sites in the U.S.: San Diego, where Campbell is based, and Farmington Hills, Michigan. Historically, the designers in San Diego, Campbell says, would do the work âfrom concept to design freeze,â then there would be a transition to the Farmington Hills studio, which would âhandle the production aspect.â He says now, however, that they are mixing it up, so that both studios will have the opportunity to do complete development. If nothing else, it will keep the design teams fresh.
Speaking of the 2003 launch of the Nissan Canton Plant, where the company produces the Quest, Titan, Armada, Altima, Infiniti QX56, and the subsequent quality problems, Daniel A. Gaudette, senior vp, North American Manufacturing and Quality Assurance, admits, âWhat we did was unparalleled in the industry. It was something not too many folks would do. Iâm not sure weâd do it again.â There was the deployment of 200 specialists and engineers in the plant and to some of the suppliers. Among the changes that Gaudette cites are things from painting areas of the plant floor and improving the lighting so that any visible issues can be more readily seen to changing the surfaces of the test track to catch active issues (e.g., squeaks, buzzes or rattles). Theyâve looked at assembly processes, made modifications and are changing manual assembly tasks so that the workers can do their tasks within a âstrike zone,â or between the knees and the shoulders, so as to make the job easier, and consequently performed with better quality. Theyâve enhanced training. âThe whole process is much more mature than it was three years ago,â Gaudette says. And the quality from the Canton plant has improved. Clearly this is a case of taking serious countermeasures and performing overall process improvement.
The Nissan approach has long been to crossload products into plants. They are improving this capability through the use of flexible tooling and equipment. Gaudette references the Smyrna, TN, plant: âWe just launched the Pathfinder, Frontier and Xterra there. Theyâre all on a common body shop lineâand the size of that line is about a third of what it was for the truck that we took out.â He says that as products are being developed there is a focus on having common pickup points for vehicles so that fixtures and tools are changed from vehicle-to-vehicle, not arms or equipment. Not only does this improve plant efficiency, but there is the added benefit of reduced capital expenses.
As he looks forward to where they think theyâll be able to make the biggest improvements, he says, âI think itâs in logistics.â He explains that different companies have different ways of handling parts inventory. For example, Gaudette says, at Toyota plants they are doing more kitting of parts such that instead of having part-runs on a regular basis, there are skids with the entire array of parts required for a shift. That is contrasted with an approach at Honda plants, where they have, he says, virtually no parts on the line but a huge warehouse where there is on-going parts picking. Gaudette is looking for a balance.
Whatâs more, heâs looking well beyond the likes of Toyota and Honda for ideas about logistics. âWeâve visited with Wal-Mart,â he notes. âOne of the things weâre looking to do is controlling inventories through RFID tags,â Gaudette says.